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Magic Happens Here was created to share our love and passion for Walt and Roy Disney, along with the Disney Parks. Disney truly is a magical experience that sparks imagination, makes dreams soar, and brings out the inner child in all of us.
Designing magical experiences and creating wonderful memories for our guests is what we do best. With over 50 years experience between us, we offer a superior level of service, knowledge and expertise.
Want to know why booking your Disney trip with us is so Magical?
1. Fully Personalised Service - we find joy in getting to know our clients, and understand that your Disney Holiday is something that started as a small touch of Pixie Dust, and grew into a dream. A Dream we get to make come true.
When you book with us, you are more than a client - you become part of our Magical Family.
2. We Listen to all your wants, needs and goals - We leave the order taking to the Cast Members selling Churros and Mickey Bars!
The amount of information about Disney holidays out there is overwhelming! We listen to you, and match you with the perfect trip. So you can spend less time planning details, and more time planning which Minnie Ears are going to suit you best.
3. Apply our expertise to deliver a premium service - Both Samantha and Michelle have years of experience - not only as Travel Agents - but as lovers of Disney. We will never forget the first time we walked up Main Street, and aim to pass that magical feeling on to you.
We have travelled as teens, friends, and as families - We know the tips and tricks to make sure your Disney experience is overflowing with Pixie Dust from beginning to end, and not with losing your shoe at Midnight.
4. Design Holidays as Individual as you are - without costing more. We know that even though Mickey Ear Cookie Cutters are cute... maybe you prefer a Minnie Bow, a Princess Crown or even the Millenium Falcon. Disney is as individual as you, and so are we - there is more to your trip than a flight, a hotel and some Disney passes.
We create your Dream Experience - and ensure you don't have any surprise costs, leaving you more for those unique experiences - Dinner at Blue Bayou anyone?
5. We are there for you - before, during and after your trip. We are here for you every step of the way. And we want to hear all about your trip when you get back!
We help with all the little details before - from seat requests, to dining reservations, to any question or concern you may have.
During your trip - still confused about Fast Pass? Drop us a line! Just met Chewbacca? Send us a photo! And if you are on one our Hosted Tours - we are right there sharing it all with you!
When you get home, we can't wait to hear all about it!
6. Keep You Coming back - Our Magical Family has been built by people like you - who keep coming back! Some of our Clients have booked 2, 3 or even more trips through us.
After all - Magic Happens Here can take you to Infinity and Beyond!
And ultimately - we will never lose sight that this was all started by a mouse.
Magic Happens Here is a product of Samantha Harman, a personal travel manager of TravelManagers Australia. Part of the House of Travel Group, TravelManagers Australia Pty Ltd is a network of over 400 home-based mobile personal travel managers who have on average over 20 years’ travel industry experience.
Since opening in New Zealand in 1986 and its arrival into Australia in 2007, House of Travel has grown into the largest independent travel company in Australasia. This means that by being a personal travel manager, not only do I have access to amazing travel deals that I can provide you, but you have the security that your money is secure during the booking process. Under no circumstances will TravelManagers accept cash payments, nor should payments be made to any other bank account, other than the TravelManagers client trust account (ANZ BSB: 012 172 | Account: 4967-59407). For details, please visit www.travelmanagers.com.au/peaceofmind
In December 2012, a majority of the states and territories approved a Travel Industry Transition Plan which removed travel agent licensing and the related compensation scheme operated by the Travel Compensation Fund. The Travel Compensation Fund continued to provide compensation to travel clients who suffered a loss when a travel agent collapsed and failed to account for money paid by the customer up to and until 30 June 2014. The Travel Compensation Fund will not provide compensation in relation to travel agent collapses after 30 June 2014, and will wind up in 2015.
With effect from 1st July 2014, a voluntary accreditation program called ATAS (AFTA Travel Accreditation Scheme) is in place. There are a number of significant differences between these two arrangements, with the major difference being that financial protection of consumer funds is no longer guaranteed whilst in the hands of a travel intermediary including travel agents.
Therefore, prior to requesting a booking and before making payment to any travel intermediary (whether ATAS accredited or not), TravelManagers recommends you check that adequate processes and proof of these processes are in place to ensure your funds are protected against travel intermediary insolvency or embezzlement.
Here’s why your money’s in safe hands
The following is a summary of why you can trust TravelManagers and its Australia-wide personal travel manager network with your hard earned money:
TravelManagers is a wholly-owned division of House of Travel one of the top 5 travel agent businesses operating throughout Australasia. House of Travel has been operating since 1986 and has an annual turnover in excess of $1.8 billion.
All client payments, either by credit card or direct deposit, are directly deposited into an Australian audited client trust account with ANZ Banking Corporation ( BSB: 012 172 / Account: 4967-59407) and are held in trust until payment is made directly to each travel supplier. Under no circumstances will TravelManagers accept cash payments, nor should payments be made to any other bank account.
TravelManagers operates a separate bank account for its day to day operational expenses with client trust funds and operational funds managed independently of each other.
The Directors of TravelManagers Australia engage CIB Accountants, an accredited chartered accounting firm, to independently audit and review TravelManagers Client Trust account. The Directors of TravelManagers Australia make available copies of these ‘Independent Audit Reports’ to you for total peace of mind. You can view them here. This together with our TACTAFI insurance (refer below for details of the coverage this) provides you with the total comfort that your funds are secure in trust until payment is made to the relevant travel supplier.
TravelManagers is accredited by the International Air Transport Association (IATA) to directly issue tickets on behalf of all major airlines. In granting such accreditation IATA requires audited financial oversight and applies strict financial criteria which are reviewed annually.
As part of our guarantee in providing you with comprehensive financial surety TravelManagers has a Trust Account Fidelity Risk insurance (TACTAFI) policy via Gow Gates, established in 1963 and one of Australia’s largest wholly owned insurance brokerages, which is underwritten by Liberty Specialty Markets who have been rated A (Strong) by Standard and Poors. This insurance protects your funds in the unlikely event that they are missing from, or not paid into the Insured Trust Account as a result of fraudulent or dishonest activity. If you wish to check that this insurance policy has been put in place as claimed please contact Gow-Gates Insurance Brokers Pty Limited, on 02 8267 9919. Protection is provided by Liberty Mutual Insurance Company and is subject to the terms and conditions of the policy. Each claim will be determined by Liberty Mutual Insurance Company on a case by case basis and, in some circumstances, insurance may not be available or declined. A copy of the policy is available on request.
Book with TravelManagers for peace of mind and a level of service only your very own personal travel managers can provide!
Under no circumstances will TravelManagers accept cash payments, nor should payments be made to any other bank account, other than the TravelManagers client trust account (ANZ BSB: 012 172 | Account: 4967-59407).
PH: 0402 183 637
TravelManagers Australia Pty Ltd trading as Magic Happens Here. Part of House of Travel Group ACN: 113 085 626
Member: IATA, AFTA, CLIA
Magic Happens Here is not employed or endorsed by the Walt Disney Company.
Copyright © 2023 Magic Happens Here - All Rights Reserved.
Disney images, logos and properties: © Disney
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